KW Knowledge base

Branding & White-labelling

Configuring logos, colours, custom domains, and white-label options for the platform.

Mitch Wigham
Updated 24 June 2026 · 6 views

Overview

The platform supports per-organisation branding so each tenant sees their own identity. Branding affects:

  • The sidebar logo.
  • Email templates (logo and primary colour).
  • The public-facing Knowledge Base.
  • The customer support portal.
  • PDF exports (invoices, e-sign completed documents).

Configuring Branding

Navigate to Admin → Settings → Branding.

Logo

  • Upload a logo file (PNG, SVG, or WebP).
  • Recommended dimensions: 400 × 120 pixels (or any 10:3 aspect ratio).
  • Maximum file size: 2 MB.
  • The logo appears in the sidebar header and in email templates.

Primary Colour

  • Enter a hex colour code (e.g. #1d4ed8 for blue).
  • Used as the accent colour in the sidebar, buttons, and email template headers.
  • Choose a colour with sufficient contrast against white text for accessibility.

Support Email

  • The email address shown to customers for "contact support".
  • Displayed text only; does not need to match the SMTP from address.

Company Name Override

  • If you want the portal to show a different name than the organisation slug, enter it here.

Custom Domains

Custom domains let your customers access the platform on your own URL (e.g. portal.yourcompany.com).

Adding a Custom Domain

  1. Go to Admin → Settings → Custom Domains.
  2. Click + Add Domain.
  3. Enter the domain (e.g. portal.yourcompany.com).
  4. The platform generates a CNAME record. Add this to your DNS:
    portal.yourcompany.com  CNAME  portal.kwgroup.org.uk.
  5. Wait for DNS propagation (up to 48 hours).
  6. Click Verify once DNS is set. The platform issues a Let's Encrypt TLS certificate automatically via Traefik.

Domain Types

  • Primary portal — the main login and helpdesk URL.
  • Knowledge Base — public-facing KB at a custom domain.
  • Support portal — customer-facing ticket submission.
  • eSign — document signing at a custom domain.

White-label Mode

For MSPs reselling the platform, full white-label mode removes all KW Group branding:

  • No "Powered by KW Group" footer.
  • Custom favicon upload.
  • Custom browser tab title.
  • Separate custom domain per tenant.

White-label mode is a licensed feature (whitelabel feature code). Check the Licence Management article to enable it.

Still need help?

Log a support ticket and the team will pick it up from this page.