Overview
The platform uses a licence server to control which features are enabled and how many devices and users are allowed. The licence server is hosted at https://license-server.portal.kwgroup.org.uk.
Understanding Your Licence
Go to Admin → Licence to see your current licence status:
- Licence Key — your unique identifier.
- Plan — which tier your licence covers (e.g. Standard, Professional, Enterprise).
- Expiry Date — when the licence needs renewing.
- Features — the list of enabled feature codes.
- Limits — maximum users, devices, and organisations.
Feature Codes
Each platform module has a feature code:
| Code | Module |
|---|---|
helpdesk |
Helpdesk & ticketing |
crm |
CRM & contacts |
projects |
Projects |
rmm |
RMM monitoring |
assets |
Asset management |
hr |
Human Resources |
esign |
Document signing |
kb |
Knowledge Base |
vault |
Vault (password manager) |
softphone |
Softphone/SIP |
chat |
Live chat |
messaging |
Internal team chat |
meetings |
Video / voice meetings |
marketing |
Email campaigns |
studio |
Design studio |
timesheets |
Timesheets |
checkmk |
Checkmk monitoring integration |
vault |
Vault (password manager) |
softphone |
Softphone/SIP |
whitelabel |
White-label branding |
Activating a Licence
- Go to Admin → Licence → Activate.
- Enter your licence key.
- Click Activate. The portal communicates with the licence server and downloads the signed licence payload.
- Features update immediately without a restart.
Renewing a Licence
Contact your account manager or the KW Group support team at noc@kwgroup.uk to renew. Once the licence is renewed on the server, your portal will pick up the update automatically within 24 hours, or trigger an immediate refresh with Admin → Licence → Refresh.
Offline Mode
If your platform instance cannot reach the licence server (air-gapped environment), contact KW Group for an offline licence file. Upload it at Admin → Licence → Upload Offline Licence.
Licence Monitoring
The platform can alert you when your licence approaches expiry. Configure alerts at Admin → Licence → Expiry Alerts. Alerts appear in the RMM alert feed under the LICENSE_EXPIRY category.