Admin overview

The admin section (`/admin`) is the configuration hub. Only users with an administrator role (`ADMIN` or `SUPER_ADMIN`) can reach it — open Admin from the **9-dot launcher**, under *Communications & system*.

Mitch Wigham

Updated 24 June 2026 · 6 views

18 · Admin overview

The admin section (/admin) is the configuration hub. Only users with an administrator role (ADMIN or SUPER_ADMIN) can reach it — open Admin from the 9-dot launcher, under Communications & system.

The admin landing page

/admin itself is a card grid. Each card links to one settings page, and the cards are grouped under section headings:

Organisation — Organisation, Branding, General, App tiles
Users & access — Users, Invite user, Audit log
Ingress & domains — Domains
Email — Email settings, Outbound queue, Inbound inbox
Telephony — SIP settings, Call log
Helpdesk & CRM — Ticket types, Rules, SLA policies, Saved views, Support contracts, CRM settings, Import contacts
Knowledge base — Articles, Categories
Assets, projects & RMM — Asset categories, Asset locations, Project types, Task templates, Agent installers
Integrations — Checkmk, Vaultwarden, InvoiceNinja
Platform health — Health, Messaging stats, Meetings stats, Studio stats, API explorer, Licence

The admin sidebar

While you're inside any admin page the contextual sidebar shows a flat list of the most-used admin destinations:

+------------------+
| Overview         |
| Users            |
| Tenants          |
| App tiles        |
| Domains          |
| Licence          |
| Billing          |
| Health           |
| Knowledge base   |
| Studio settings  |
| Meetings settings|
| Messaging        |
| Audit log        |
| Checkmk          |
| Vaultwarden      |
+------------------+

The per-feature entries lower down (Knowledge base, Studio settings, Meetings settings, Messaging, Audit log, Checkmk, Vaultwarden) stay visible even when the feature is disabled for the tenancy — they simply render greyed-out, so an admin can still see the setting exists.

📷 Screenshot placeholder: screenshots/admin-nav.png

Where to start

Goal	Page
Activate platform / pick features	Licence
Add a new customer tenancy	Tenants
Invite a new staff user	Users → Invite user
Set SLA policies	Helpdesk config
Configure asset tag schemes	Assets config
Define project types & codes	Projects config
Build agent installers	RMM config
Plug Checkmk / Vaultwarden / InvoiceNinja in	Integrations
See platform-wide health	Platform health
Re-brand the platform	Design studio

Organisation settings

/admin/settings/org, /admin/settings/branding, /admin/settings/general

Organisation — legal name, registered address, VAT number, default contact for compliance.
Branding — quick links to the Design studio.
General — locale defaults (timezone, date format, currency), week start, working hours.
App tiles — pick which tiles appear on the dashboard for new users.

Domains

/admin/domains

For multi-domain installs, manage the domain → service routing here. Read-only on most installs (Traefik picks up automatically).

→ Detail: Domains runbook

Audit log

/admin/audit

Every write to a sensitive module: who, what, when, the resource touched, and the actor's IP. Searchable and filterable by action and resource type.

→ Detail: Users & access

Roles that can reach admin

There are six platform roles: SUPER_ADMIN, ADMIN, MANAGER, AGENT, CUSTOMER, and VENDOR. The admin section is gated to SUPER_ADMIN and ADMIN; the Users page additionally admits MANAGER. Some sub-features (tenant memberships, multi-tenant management) are restricted further to SUPER_ADMIN. See Users & access for the full breakdown.